This privacy policy sets out how the London Gardens Network uses and protects any information that you give the London Gardens Network when you use this website.

The London Gardens Network is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The London Gardens Network may change this policy from time to time by updating this page. Please check this page from time to time to ensure that you are happy with any changes. This policy is effective from August 2017.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. To contact the London Gardens Network regarding privacy you can email us at

What we collect

We may collect the following information:

  • name and job title
  • contact information including telephone number and email address
  • other information relevant to surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new events, products, special offers or other information which we think you may find interesting. We will do so using the email address which you have provided.
  • Occasionally, we may also use your information to contact you for market research purposes.

We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Below explains the cookies we use and why.
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Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.
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Google Analytics stores IP address anonymously on its servers in the US, and neither CIVIC or Google associate your IP address with any personally identifiable information.
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These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
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These cookies are set only after the user has given consent to us to use cookies.
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Cookie Control: When you click “I’m happy with this…” on the Cookie Control user interface, a cookie is set in order to remember your preference. These cookies are set only after the user has given consent to us to use cookies.

Click here for an overview of privacy at Google

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us at and ensure that you include your full name, address and contact telephone number.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.


You: You and/or your business as detailed below.

Us/We: the London Gardens Network


1.1 By paying for a ticket to a London Gardens Network event by means of cheque, bank transfer, Paypal, or BACS, a binding agreement will take effect and cannot be cancelled without written consent from both you and us.
1.2 This agreement is governed by English Law and you and we agree that disputes can only be settled within English Courts.
1.3 This Agreement constitutes the entire agreement between the parties with respect to all matters referred to herein and supersedes all earlier warranties, representation or statements made by the parties (whether oral or in writing).
Payment Terms and Agreement
2.1 You are agreeing to pay for your ticket to a London Gardens Network event in accordance with our payment terms. These require full payment before the date of the specific London Gardens Network event that the ticket has been paid for.
2.2 Where payment is not made, we will charge interest on outstanding balances at a rate of 5% per month unpaid.
3.1 All goods provided or delivered as a result of this order will remain the property of the London Gardens Network until payment is received and cleared in full.
Refund Policy
4.1 As a not-for-profit organisation run by volunteers, all cancellations or refund requests must be made in writing within a minimum of two weeks before the date of the London Gardens Network event that the ticket has been purchased for. This is due to the need to confirm seating and/or meals with the venue. Refunds will be at the discretion of the London Gardens Network committee. To contact the London Gardens Network about a change request, please email:


5.1 This website contains material which is protected by copyright and/or other intellectual property rights. All copyright and intellectual property rights including the names, images and logos are owned by London Gardens Network unless otherwise stated. All rights are reserved.
You are responsible for complying with all applicable copyright laws. We permit you to make copies of information on this website as necessary incidental acts during your viewing and you may take a print for your personal use of so much of the site as is reasonable for private purposes. All other uses are prohibited. Nothing in these terms shall be construed as conferring any right to use any trademark logo patent right or copyright of London Gardens Network.


The information contained in this website is for general information purposes only. The information is provided by the London Gardens Network and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, the London Gardens Network takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.